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Rental Policy

Rental Bookings

All rental items, soft play setups, or inflatable bookings must be conducted by phone or by submitting a booking request. If submitting a booking request, we will give you a call. This gives us the opportunity to address the specifics of the party/event, you the opportunity to ask questions, and for us to provide you with information about our inventory, booking process, and delivery/setup. 

A minimum rental order of $50.00 before tax is required in order to book any rental item(s).  

 

We require a retainer of 50% of your total by the due date listed on the invoice. The retainer reserves your date and the rental items. If the retainer is not paid, you are not booked and the rental item(s) are available for booking. 

On the day of your rental, the remaining balance is due along with the rental agreement which will be provided to you at the time we arrive for delivery/set up.

Our rental end time for all rentals is 6:00 p.m. for all outdoor setups and 7:00 p.m. for all indoor setups.

Service Area

We are a delivery-only company and do not offer customer pick-up. We are located in Macon Georgia and service almost all counties in Middle Georgia. We provide free delivery to Bibb, Houston, and Peach. For other counties, a delivery fee will be applied. If you do not see your county listed give us a call and we will be happy to assist you.

Setup

Prior to our arrival please ensure there is enough space to set-up the softplay package or rental items you are renting. The required space is located next to the soft play package, please choose your package accordingly. If you are working with a party planner please plan to be present at the beginning of the setup. 

Delivery

We offer delivery of rental items and setup of soft play/ inflatables. The renter must be present and available at the time of delivery. This assists to ensure the delivery goes smoothly. A delivery timeframe will be provided at the time of booking and we will contact you when we are thirty (30) minutes away from arriving to set up. Also, please have the area where the setups will go cleared and that there is enough space. Please inform us if there are steps or if the setup is a long distance away from the parking/unloading area. A delivery fee between $25- $40 will be applied to all orders outside of Bibb, Houston, and Peach County. 

Cancelations

We understand things happen that is why we provide a refund of your retainer however, you must cancel no later than one (1) day before your rental date before the close of business at 6 pm. 

Please note: We will not conduct soft play setups if there is rain forecasted and the setup is for outdoors. Rain damages the equipment. Please have a backup location (indoors) if rain is forecasted on your rental date. 

Payment Methods

We accept the following forms of payment. All retainers must be made with a credit or debit card.

- Credit / Debit Cards
- Cash (Must be the exact amount)

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